Story 5: AI paving the way for the Cognitive Revolution across European Utilities
European utilities are undergoing some of the most significant and structural changes ever in decades. From an operational perspective, the power system is shifting from centralized generation and predictable demand to complex grid that integrates growing amounts of variable and distributed renewable. As a result, European utilities are increasingly turning to data-driven technologies to excel in operations, improve customer service satisfaction and create new revenue streams and business models. Indeed, Big Data technologies, smart meter solutions and the increasing deployment of the Internet of Things (IoT), are fueling an operational and technological revolution in European utilities and leading to the rapid introduction of Artificial Intelligence (AI). In turn, AI is starting to emerge as the technology game changer for the industry, helping utilities make operation more cost effective while ensuring optimal utilization of infrastructure and resources to balance supply and demand safety and reliability. This story investigates a number of real-life AI implementations across a series of European utilities with the aim to unveil some of the most significant quali-quantitative benefits and impacts achieved by the industry in Europe over the past few months.